IUC-PG does not use DocuSign as a server platform; and it is also regularly purged for security purposes. All documents, including RFP responses, are saved offline in an internal Ohio State University secure server, with extremely limited access.
In 2000, the U.S. Electronic Signatures in Global and National Commerce (ESIGN) Act established electronic records and signatures as legally binding, having the same legal effects as traditional paper documents and handwritten signatures. But not all eSignature solutions are created equal. Only DocuSign® warrants federal ESIGN Act compliance.
It's always best not to wait until the last minute to respond, in cases of unforeseen circumstances. However, should DocuSign be unavailable, first check the DocuSign Trust Status Center.
If you find that you are still having issues, please contact the IUC-PG immediately at firstname.lastname@example.org, being sure to include a screen shot of the message in your email.
If you followed the Detailed Instructions for Proposal Submissions, there may be some additional questions or concerns you might have about the process. DocuSign has provided some standard operating answers and common signing issues to such nuances, such as "FINISH does not appear" and "I never received an authentication email". However, please feel free to contact us at email@example.com for additional guidance, if needed.
You do not need to create an account in DocuSign to submit an RFP response. However, you must agree to conduct business electronically. Additionally, if it is your first time using DocuSign, the program will ask you to adopt a signature when prompted to sign. You may format the signature for your own preference. The Detailed Instructions for Proposal Submissions will assist in your submission.
The DocuSign "Certificate of Completion" signed timestamp is the official and legal time submitted. If the signed date and time is after the given due date and time, the proposal will be rejected. This includes beginning the DocuSign process prior to the RFP submission deadline, however signing and lapsing the official due time.
You will receive an email from the IUC-PG if your proposal was rejected due to late submission.
DocuSign can be used on any smartphone or tablet device. Your local library may also offer public-access computing.
DocuSign allows you to upload multiple documents, regardless of the number of pages. If you upload more than one document, they will appear as one document to the IUC-PG upon your submission. Make sure to upload all the documents you want to send at once. Otherwise, if you go back to add a second document, the original will be overwritten.
Remember ancillary material can be uploaded separately on Form 1.
Also, make sure your file size isn't too large. There is a limit of 25MB and/or 2,000 pages per response. This includes all RFP pages and forms as well as supplier-attached documents.
IUC-PG requires strict adherence to the items and specifications listed. Under no circumstances, other than a complete national or international brown-out, do we accept late RFP submissions. Electronic submission offers IUC-PG and our RFP submitters the opportunity to forego reliance on the postal system or avoid heavy traffic or weather delays. The "Certificate of Completion" time stamp of "Signed" is the RFP response's official submission.
DocuSign is internet-based. You can respond by smartphone or tablet if you are without power or visit a local library that has access to the public internet. We cannot accept responses after the time due, unless a severe national or international occurrence has disrupted normal business operations. With that type of circumstance, it is at the IUC-PG's discretion to extend the response due date and time.